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Waugh-Tandy
There are several states where rent to own
contracts are illegal. In those states they use the
Purchase your paper on A Rent-A-Center's Survival Story term rental agreement contract. I was totally
knowledgeable of this when I walked into East
Stroudsburg, PA Rent-A-Center. Unfortunately I gave
into my deep desires and over one month signed four
rent to own contracts. No credit check required and
you could purchase optional liability insurance- what
more could I ask? This all transpired in about October
of 2000. I am only now trying to make some sense out
of the whole humiliating experience.
It became burdensome making our $139.00 weekly
payments. The company was advertising in the local
newspaper for Account Managers, Assistant Store
Managers, and Store Managers. The company would be
opening another store in Bethlehem, PA. I went in to
make my weekly payment. The District Manager was
there. I was introduced to Mr. Louis Hall as an
interested candidate qualified to apply for the
position of Account Manager. I expressed a desire to
blend in with the all male less than 40 group. He was
extremely charming and encouraged me to fill out an
application. The company ran two adds for employment
that year; one in September and one in December. I
went to the newspaper later on and got photocopies ofthe ads.
Back to my story, I made those payments for eight
months. When I missed a payment we were charged $5.00
per item late charge, plus the next weeks payment. Our
bill was then $298.00! Although all the contracts
stated weekly as well as bi monthly bill per item, I
opted to pay weekly. Yes if I made all my weekly
payments I would be paying roughly $1092.31 more. I
did not remember signing anything declaring I had to
make weekly payments. I guess I wanted to pay weekly
so I would never fall behind far enough for them to
repossess our things. I really had another thing
coming.
Truthfully I do not know how I stayed a customer
so long. They scratched the night tables- both had
matching gouges. The deliverymen did this loading the
truck toing them. The computer never worked
correctly. The "E" support was non operational and the
fax program was not working. The printer did not print
most of the time either. Iought the whole thing
back to the store and they sent it out to be fixed. In
the mean time I was issued an identical printer that
worked 100%. When my printer was returned fixed, I
needed to replace both ink cartridges and it was a
long time before I was able to use it. Yes all the
while I was making my payments.
It finally happened on August 25, 2001. The store
reposed everything for non-payment of $298.00. I
called the store that afternoon and talked directly to
Mr. Hall. I was very apologetic over the situation. I
also reminded him of all the resumes I had left with
the Store Manager. I left five resumes and filled out
two employment applications; one in person and one on
line. He was very rude and auptly said there were no
employment positions available with in any of the
company stores. He also said any "holes in the
schedule would be filled by other employees". I was
mortified over the repossessing of the four items, but
now I was totally humiliated over his treatment of me.
The truck came at 6:00pm on Saturday night and
everyone in my neighborhood was outside enjoying the
summer weather. The deliverymen removed the washer and
dryer, bedroom set, computer and printer, and the
45-inch big screen television. The laundry room had a
funny smell but I thought it was just my imagination.
The next day I went in there to clean up all the lint
on the floor. The walls were covered in black mold-
from about where the washing machine was standing all
the way down to the floor. I began cleaning the walls
with Clorox bleach in a spray bottle. I scrubbed the
walls until the plasterboard paper was coming off. I
was so up set because our landlord was not going to
renew our lease as it was. (I cannot blame him the
repossession made us a poor credit risk). I was scared
he would take legal action and make us pay for the
damages!
With in one or two days of cleaning the walls I
became terribly sick with an upper respiratory ailment
that required treatment at the local hospital on
September 13, 2001. I hadonchial pneumonia; at
about the same time my youngest son got an earache,
also requiring antibiotics. I still believe the mold
made us sick. I sued the store for $8,000.00 at the
local magistrates office. I felt the stores
responsibilities fell short. If the deliverymen would
have hooked up the appliances correctly and cleaned up
the area before leaving we would not have had the
black mold. I also felt their contracts were devised
to deliberately deceive people how much more they
would pay by paying weekly. The local Judge disagreed
and we lost.
I contacted the Pennsylvania Human Relations
Commission regarding the companys hiring practices.
They have been very helpful. I filed two separate
complaints against the Rent-A-Center Company. The
Equal Employment Opportunity Commission has a current
case pending a settlement. I was so elated to read in
their press release dated March 8, 2002. I went
directly back to the Store Manager and reapplied for a
third time. This time I was allowed to take two
separate pre-employment tests. I was so happy; I took
my time and did my best. These tests were authorized
through the E.E.O.C. Two days past and I went to the
store to ask how did I do? I had left resume number
six but was not interviewed at the time of the test. I
was told I had failed the visual by one question. I
was not allowed to review either test at that time.
The Store Manager was extremely cordial and courteous
but no interview. I filed with PA. H. R. C. I was so
angry they were a big help. I am a part of the current
court litigations, from my first complaint dating back
to October 2000. I also had an appointment to view my
test results with a case manager. I went but I am not
still satisfied.
I am a white female age 47; I have slight vision
impairment. I have a lazy eye, since birth. I read
much slower than most. I was given a timed test for 50
questions to compare same or different. I could only
finish 46 of which I got 39 correct. The case manager
explained the significance of the tests. She also was
supportive towards my position- I will get some of the
initial settlement, she said. I did above the required
score on the customer service section and I have
excellent business skills. I signed the with drawl
forms to with draw my complaint, the one from March
2002. I guess we won the war but lost the battle- is
how I feel.
I have been researching every aspect of the
Rent-A-Center Corporation on the Internet. I have
found out some startling facts regarding the company.
The company was sued for non-payment of overtime to
Assistant Managers and Store Managers. The company was
also liable for invasive testing of employees. The
employees were requested to submit to 500 questions
mostly not related to their actual job skills or
abilities to function on a business level. The company
made an agreement to pay $2 million for the people who
took the test. This was in a California court. They
agreed to pay $2,000.00 to each employee who took the
test and failed it. They also agreed to pay $1250.00
to each employee who passed, because of the
invasiveness of the questions. The company claimed the
purpose of the tests were to devise a profile of each
employee according to the deviation of the answers to
the true and false questions. The court ruled the
questions were not pertaining to their abilities to
perform the job functions.
As I stated earlier, I am a 47 years old. I have
lived through a life experience similar to this
before. Nothing they could say to me would change my
mind; then or now. I never began my adult working
career wanting to become a martyr. Although I always
have had similar views as Womens Rights Organizations
I chose not to belong to any. I did not want to become
stigmatized by belonging to them. I am proud to say in
1974 I was one of the first female employees at the
New York Daily News. The industry did not sign a
consent decree until 1979. I was invited back to work
for the company. I was very naïve at the tender age of
24. The women were overwhelmingly applying to
"shape-up" with the men. They came in with their
manicures and platform sandals wanting to be hired
because of their gender.
I became totally disillusioned on why I had
started there to begin with. I saw women working in
crews of four and five manning entire presses. It was
very exciting. I did feel vindicated. Except when I
saw less qualified females, wining discrimination,
their refusal to do equal work use to grade on my
nerves. I have often compared the similarities between
the two companies. Many years ago I went to "shape-up"
at the New York Times. I was the only one not hired on
the floor- they had one more job left. The janitor was
given the job and it was held until he finished his
first job. I was asked if I wanted to "fool around in
the office with the Bosses". I left quietly. In my
current position I have been forced to watch
inexperienced and improperly trained delivery people
ruin my home and make my son and I sick. I have also
witnessed about five different men, under 40 get hired
and trained and watched them get promotions. The one
thing I have learned is I need to understand why these
men have acted this way to me.
After reading the news article on
Rent-A-Centers invasive employee testing policy, I
have compassion for the Store Manager at the East
Stroudsburg store. I do not know if the companyoke
any laws here in Pennsylvania, or even if the
employees here in Pennsylvania received any of the
settlement money. Just the reality of this helps me to
have compassion. I have a stronger understanding for
the human condition thatought about his actions.
The rest I will leave to the courts to figure out. I
hope justices prevail in this no win situation.
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