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Thursday, May 7, 2020

A Rent-A-Center's Survival Story

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Waugh-Tandy


There are several states where rent to own


contracts are illegal. In those states they use the


Purchase your paper on A Rent-A-Center's Survival Story term rental agreement contract. I was totally


knowledgeable of this when I walked into East


Stroudsburg, PA Rent-A-Center. Unfortunately I gave


into my deep desires and over one month signed four


rent to own contracts. No credit check required and


you could purchase optional liability insurance- what


more could I ask? This all transpired in about October


of 2000. I am only now trying to make some sense out


of the whole humiliating experience.


It became burdensome making our $139.00 weekly


payments. The company was advertising in the local


newspaper for Account Managers, Assistant Store


Managers, and Store Managers. The company would be


opening another store in Bethlehem, PA. I went in to


make my weekly payment. The District Manager was


there. I was introduced to Mr. Louis Hall as an


interested candidate qualified to apply for the


position of Account Manager. I expressed a desire to


blend in with the all male less than 40 group. He was


extremely charming and encouraged me to fill out an


application. The company ran two adds for employment


that year; one in September and one in December. I


went to the newspaper later on and got photocopies ofthe ads.


Back to my story, I made those payments for eight


months. When I missed a payment we were charged $5.00


per item late charge, plus the next weeks payment. Our


bill was then $298.00! Although all the contracts


stated weekly as well as bi monthly bill per item, I


opted to pay weekly. Yes if I made all my weekly


payments I would be paying roughly $1092.31 more. I


did not remember signing anything declaring I had to


make weekly payments. I guess I wanted to pay weekly


so I would never fall behind far enough for them to


repossess our things. I really had another thing


coming.


Truthfully I do not know how I stayed a customer


so long. They scratched the night tables- both had


matching gouges. The deliverymen did this loading the


truck toing them. The computer never worked


correctly. The "E" support was non operational and the


fax program was not working. The printer did not print


most of the time either. Iought the whole thing


back to the store and they sent it out to be fixed. In


the mean time I was issued an identical printer that


worked 100%. When my printer was returned fixed, I


needed to replace both ink cartridges and it was a


long time before I was able to use it. Yes all the


while I was making my payments.


It finally happened on August 25, 2001. The store


reposed everything for non-payment of $298.00. I


called the store that afternoon and talked directly to


Mr. Hall. I was very apologetic over the situation. I


also reminded him of all the resumes I had left with


the Store Manager. I left five resumes and filled out


two employment applications; one in person and one on


line. He was very rude and auptly said there were no


employment positions available with in any of the


company stores. He also said any "holes in the


schedule would be filled by other employees". I was


mortified over the repossessing of the four items, but


now I was totally humiliated over his treatment of me.


The truck came at 6:00pm on Saturday night and


everyone in my neighborhood was outside enjoying the


summer weather. The deliverymen removed the washer and


dryer, bedroom set, computer and printer, and the


45-inch big screen television. The laundry room had a


funny smell but I thought it was just my imagination.


The next day I went in there to clean up all the lint


on the floor. The walls were covered in black mold-


from about where the washing machine was standing all


the way down to the floor. I began cleaning the walls


with Clorox bleach in a spray bottle. I scrubbed the


walls until the plasterboard paper was coming off. I


was so up set because our landlord was not going to


renew our lease as it was. (I cannot blame him the


repossession made us a poor credit risk). I was scared


he would take legal action and make us pay for the


damages!


With in one or two days of cleaning the walls I


became terribly sick with an upper respiratory ailment


that required treatment at the local hospital on


September 13, 2001. I hadonchial pneumonia; at


about the same time my youngest son got an earache,


also requiring antibiotics. I still believe the mold


made us sick. I sued the store for $8,000.00 at the


local magistrates office. I felt the stores


responsibilities fell short. If the deliverymen would


have hooked up the appliances correctly and cleaned up


the area before leaving we would not have had the


black mold. I also felt their contracts were devised


to deliberately deceive people how much more they


would pay by paying weekly. The local Judge disagreed


and we lost.


I contacted the Pennsylvania Human Relations


Commission regarding the companys hiring practices.


They have been very helpful. I filed two separate


complaints against the Rent-A-Center Company. The


Equal Employment Opportunity Commission has a current


case pending a settlement. I was so elated to read in


their press release dated March 8, 2002. I went


directly back to the Store Manager and reapplied for a


third time. This time I was allowed to take two


separate pre-employment tests. I was so happy; I took


my time and did my best. These tests were authorized


through the E.E.O.C. Two days past and I went to the


store to ask how did I do? I had left resume number


six but was not interviewed at the time of the test. I


was told I had failed the visual by one question. I


was not allowed to review either test at that time.


The Store Manager was extremely cordial and courteous


but no interview. I filed with PA. H. R. C. I was so


angry they were a big help. I am a part of the current


court litigations, from my first complaint dating back


to October 2000. I also had an appointment to view my


test results with a case manager. I went but I am not


still satisfied.


I am a white female age 47; I have slight vision


impairment. I have a lazy eye, since birth. I read


much slower than most. I was given a timed test for 50


questions to compare same or different. I could only


finish 46 of which I got 39 correct. The case manager


explained the significance of the tests. She also was


supportive towards my position- I will get some of the


initial settlement, she said. I did above the required


score on the customer service section and I have


excellent business skills. I signed the with drawl


forms to with draw my complaint, the one from March


2002. I guess we won the war but lost the battle- is


how I feel.


I have been researching every aspect of the


Rent-A-Center Corporation on the Internet. I have


found out some startling facts regarding the company.


The company was sued for non-payment of overtime to


Assistant Managers and Store Managers. The company was


also liable for invasive testing of employees. The


employees were requested to submit to 500 questions


mostly not related to their actual job skills or


abilities to function on a business level. The company


made an agreement to pay $2 million for the people who


took the test. This was in a California court. They


agreed to pay $2,000.00 to each employee who took the


test and failed it. They also agreed to pay $1250.00


to each employee who passed, because of the


invasiveness of the questions. The company claimed the


purpose of the tests were to devise a profile of each


employee according to the deviation of the answers to


the true and false questions. The court ruled the


questions were not pertaining to their abilities to


perform the job functions.


As I stated earlier, I am a 47 years old. I have


lived through a life experience similar to this


before. Nothing they could say to me would change my


mind; then or now. I never began my adult working


career wanting to become a martyr. Although I always


have had similar views as Womens Rights Organizations


I chose not to belong to any. I did not want to become


stigmatized by belonging to them. I am proud to say in


1974 I was one of the first female employees at the


New York Daily News. The industry did not sign a


consent decree until 1979. I was invited back to work


for the company. I was very naïve at the tender age of


24. The women were overwhelmingly applying to


"shape-up" with the men. They came in with their


manicures and platform sandals wanting to be hired


because of their gender.


I became totally disillusioned on why I had


started there to begin with. I saw women working in


crews of four and five manning entire presses. It was


very exciting. I did feel vindicated. Except when I


saw less qualified females, wining discrimination,


their refusal to do equal work use to grade on my


nerves. I have often compared the similarities between


the two companies. Many years ago I went to "shape-up"


at the New York Times. I was the only one not hired on


the floor- they had one more job left. The janitor was


given the job and it was held until he finished his


first job. I was asked if I wanted to "fool around in


the office with the Bosses". I left quietly. In my


current position I have been forced to watch


inexperienced and improperly trained delivery people


ruin my home and make my son and I sick. I have also


witnessed about five different men, under 40 get hired


and trained and watched them get promotions. The one


thing I have learned is I need to understand why these


men have acted this way to me.


After reading the news article on


Rent-A-Centers invasive employee testing policy, I


have compassion for the Store Manager at the East


Stroudsburg store. I do not know if the companyoke


any laws here in Pennsylvania, or even if the


employees here in Pennsylvania received any of the


settlement money. Just the reality of this helps me to


have compassion. I have a stronger understanding for


the human condition thatought about his actions.


The rest I will leave to the courts to figure out. I


hope justices prevail in this no win situation.


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