customer service

If you order your custom term paper from our custom writing service you will receive a perfectly written assignment on customer service. What we need from you is to provide us with your detailed paper instructions for our experienced writers to follow all of your specific writing requirements. Specify your order details, state the exact number of pages required and our custom writing professionals will deliver the best quality customer service paper right on time. Out staff of freelance writers includes over 120 experts proficient in customer service, therefore you can rest assured that your assignment will be handled by only top rated specialists. Order your customer service paper at affordable prices! CUSTOMER SERVICE

Definition

Customer service is an organizations ability to supply their customers wants and needs.

In essence, excellent customer service (is) the ability of an organization to constantly and consistently exceed the customers expectations.This definition suggests that we have to expand our thinking about customer service. If were going to consistently exceed customers expectations, we have to recognize that every aspect of our business has an impact on customer service, not just those aspects of our business that involve face-to-face customer contact.

Improving customer service involves making a commitment to learning what our customers needs and wants are, and developing action plans that implement customer friendly processes.

Customer Service Tips

How many times have we successfully marketed and promoted the product and to our dismay have seen complaints due to our own Customer care people. In order to keep your customer satisfied you have to keep a few things in mind.

How do you, positively, handle problem and angry customers?

1. Assure the customer you will listen, interrupt ONLY to make points clear and make sure you sound interested and attentive, it is so annoying to a customer when they believe the company doesnt care.

. Most customers who call to complain have something they want to get off their chest. Listen to what it is. Give the customer the satisfaction in knowing you are listening and they feel more positive and assured.

. Get your pen out and write down the points relevant to the complaint, dont argue or take issue with the points, as you note them down. Any points you are unsure of, clarify them, you need to understand the full complaint. Once you have the points, confirm the complaint at the end, to check you have it right. The objective is to help the client, NOT win an argument.

4. Assure the customer you are on their side, dont get personally involved. Reassure them that you understand how inconvenienced they have been, for example, let the customer know you want to resolve the issue as much as they do.

5. When the solution has been worked out, thank the customer for their feedback; confirm with them how much feedback helps to provide a better service.

6. Ask the clients opinion on how you can ensure that this doesnt happen again. If you cant do what they suggest, offer alternatives, work with the client to resolve the problem.

CUSTOMER SERVICE IN AN ORGANISATION

DHLs Customer Service staff is committed to providing you with consistent, high quality service. All of their Customer Service agents are highly trained, international shipping experts. They are ready to assist you with all of your shipping needs.

Customer care @ DHL

Within the Customer Service team they have a customer care division which has its own dedicated toll free number - 8004114

The Customer Care division has been created to effectively capture and resolve any service issues with our main objective being customer satisfaction. Complimenting our 4 hours call centre we also offer a 4-hour duty manager program. The duty manager is dedicated to solving any priority service issues and urgent requests you may have during the course of the day. You can be rest assured that you will always have one point of contact during your business week as well as duty manager on call 4 hours a day, 7 days a week.

Withing Customer Care we also have a service desk which attends to all network inquiries, special arrangements for high value shipments and pre alerting time sensitive shipments.

Customer service at DHL are provided in various ways. Some of which are

1. DHL Airway Bill

To send a shipment with DHL you will need to prepare a DHL Airwaybill. The Airwaybill is your shipments ticket and passport to enable it to get to its destination.

• It tells DHL where to take the package, what service you require and how you are intending to pay.

• It gives you the terms and conditions of our service, and proof of consignment, with a number you can use on our web site to check your packages progress.

• It tells customs whats in your package, so that it gets cleared through to its final destination with a minimum of delay.

. Customer clearance

DHLs years of experience in the UAE have given them the opportunity to develop excellent relations with the Customs Department. Over the years they have worked closely with Customs Officials to facilitate the fastest clearance procedures possible.

4 hour customs clearance

Dedicated in-house customs officials

All shipments that exit the UAE are screened by on-site customs as per IATA and UAE Government Regulations

DHL will pay the customs duties on behalf of the customer (4% of the value) and collect the charges on delivery

Temporary Import/Export can be arranged

A full repair/return service is offered

. Value added services

Out of Business Hours - DHL has 4 hour on call Couriers and Customer Service agents to handle any urgent requests that you may have during the day.

Friday Delivery and Pick-ups - For important or time sensitive shipments, a pick-up and delivery service is available on request for Fridays and public holidays

Delivery Duty Paid - For account holders, DDP gives you the option of paying any customs and tax duties that would normally be incurred by the consignee.

Time Window - If necessary, for important, time sensitive consignments you can request to have your shipment delivered within a specific time frame.

Temporary Export/Import - If you need a product to be delivered to a certain destination for repair and then returned to you, our temporary export/import service is the solution. This service can be extended to any shipments that only need to be in a destination for a limited time period.

Signature Service - If you need the consignees signature as a proof of delivery, DHL can go to the consignees door, get their signature and have it sent to you.

Neutral Delivery - DHL offers distributors an easy solution in simplifying their chain of distribution. DHL can take shipments straight from the manufactures and deliver it, removing all original documentation (pricing and other costing) before it reaches the consignee. DHL simplifies the supply chain.

Late Connecting - DHL has the latest cut-offs to pick up your shipments for prompt delivery.

Pick-up Times - Customer Services accepts bookings 4 hours a day. The last call for same day connection to Customer Service is 100. Customers can drop off their shipments until 100 for connection same day.

A full 4 hour - 7 day a week pickup and delivery service is available on 8004004

4. Service directory

DHL Worldwide Express maintains offices around the world in countries. You can find the address of a DHL Service Centre by either using the the map provided or by selcting a country by geographical region from the pull-down menu. Access DHL Customer Service Directory

Thus, customer service changes its function in every organization. It is one of the most vital strategic functions of a business. How developed and well-maintained is your customer service department, depicts the companys strength and future growth.

Of the many things that can be said about business in general, one thing can be said with confidence the market is tough.

Customers are more demanding than ever. Service continues to get worse. The pressure is increasing to reduce cost and prices. Most organisation dont find out about their unhappy customers until it is too late. Almost all money is spent attracting new customers and virtually nothing to keep them.

This is what Quality Service Institute is all about Keeping Customers by Delivering Excellence.

You can pick and choose from the different training tools we have to help you build sales, keep customers and improve the level of customer service of your total work force. For those who are serious about creating a service culture and being the best in your market, partner with Service Quality Institute to help you develop a high performing, customer service driven workforce.

Marhaba" - "welcome" in Arabic - reflects the warmth and hospitality of the Arab culture, and it is the hallmark of our airport Marhaba Services. Operated by Dnata, part of the Emirates group, Marhaba was launched in December 11 as an exclusive meet and greet service for passengers travelling through Dubai International Airport. It has now been expanded to cover four principal areas Meet and Greet; the Marhaba Lounge; Marhaba CityStop and Marhaba Express Check-In. In addition, optional extras include visa delivery, floral services and a limousine service. All services are available to cash customers, while corporate organisations whose staff are regular users of the airport can take advantage of the Marhaba Services Corporate Membership scheme.

Those passengers requiring particular assistance can call on the services of our Special Handling Team, where dedicated staff are trained to look after the elderly, unaccompanied children, younger travellers on their own and wheelchair passengers. The team works closely with airline representatives to ensure those in their care reach the departure gates on time and receive priority boarding, while also taking care of their needs in and around the airport concourse. In addition, a lounge at the airport has been dedicated for their use. To distinguish them from Marhaba staff, the special handling team is dressed in black jackets, and are on call 4 hours daily. While their services are complimentary, a small fee may be charged at the airlines discretion.

Departure service

Whether leaving on a vacation or business trip, or flying home, Marhaba Services takes the stress out of departure with a host of facilities to start your journey in the very best style, including

• Tele check-in for departing flights

• Marhaba Meeting Lounge located near row no. at the Departures Terminal 1, the lounge can be used by passengers to relax while waiting for check-in formalities to be completed by their assigned Marhaba team member.

• Hand baggage trolleys are available on demand for passangers, at no extra charge

• Speedy immigrations clearance through our dedicated Passport Control Counter.

• Buggy Car Transfer. Marhaba passengers have priority use of the buggy cars inside the terminal for rapid transit..

In addition, passengers can request additional services at a nominal charge

• Floral Bouquet Services. Departing passengers can be greeted at the airport by Marhaba staff with a bouquet of flowers, available in three standard sizes and with a choice of mixed blooms or roses only.

• Limousine Services. In co-ordination with Europcar, Marhaba Services will provide a chauffeured limousine transfer to and from the airport to any point in the United Arab Emirates.

• Porterage Services. Porters can be arranged, if required, @ AED 10 for upto pieces of baggage on one trolley. Porterage charges are not included in the Marhaba Meet and Greet charges.

Arrival services

Offering a warm welcome to Dubai, Marhaba Services extends a range of facilities to arriving passengers to ease their progress through the Airport. These include

• Welcome pack offered at the Arrival gate which includes an airport map, for ready reference.

• Buggy Car Transfer. Marhaba passengers have priority use of the buggy cars inside the terminal for rapid transit..

• Hand baggage trolleys are available on demand to passengers, at no extra charge

• Original visa collection from visa services counter.

• Visa acceptance from the sponsor at Marhaba Sales Office. Additional charge of visa deposit fee (AED 10 per visa) is applicable

• Speedy immigration clearance through our dedicated Passport Control Counter

• Escort through the baggage concourse and customs

• Porters can be arranged if required, @ AED 10 for upto pieces of baggage. Porterage charges are not included in the Marhaba Meet and Greet charges.

• In the unlikely event of lost baggage, assistance is provided with the mislaid baggage procedure and with keeping the receiving party advised of the reason for the delay

• Escorting passenger to the receiving party or hotel representative, as required, at the Arrivals Meeting Point.

In addition, passengers can request additional services at a nominal charge

• Floral Bouquet Services. Departing passengers can be greeted at the airport by Marhaba staff with a bouquet of flowers, available in three standard sizes and with a choice of mixed blooms or roses only.

• Limousine Services. In co-ordination with Europcar, Marhaba Services will provide a chauffeured limousine transfer to and from the airport to any point in the United Arab Emirates.

Please note that this sample paper on customer service is for your review only. In order to eliminate any of the plagiarism issues, it is highly recommended that you do not use it for you own writing purposes. In case you experience difficulties with writing a well structured and accurately composed paper on customer service, we are here to assist you. Your cheap custom college paper on customer service will be written from scratch, so you do not have to worry about its originality. Order your authentic assignment and you will be amazed at how easy it is to complete a quality custom paper within the shortest time possible!

The Warriors

If you order your research paper from our custom writing service you will receive a perfectly written assignment on The Warriors. What we need from you is to provide us with your detailed paper instructions for our experienced writers to follow all of your specific writing requirements. Specify your order details, state the exact number of pages required and our custom writing professionals will deliver the best quality The Warriors paper right on time. Out staff of freelance writers includes over 120 experts proficient in The Warriors, therefore you can rest assured that your assignment will be handled by only top rated specialists. Order your The Warriors paper at affordable prices! Its Thanksgiving morning at about 7 oclock and I am wide-awake. That night all I could think about was my last game as a senior at Andover High School. I tried to eat that morning but I couldnt and all I could see was the Eagle Tribune saying how the Warriors were 1-point underdogs against Central Catholic. All I could think about was how I would walk off that football field at the end of the game and wondering how I would be feeling. Wondering if I would be able to enjoy my Thanksgiving Day dinner at the end of the day. Wondering if this would be my last football game ever in my life. I am up in my room making sure I got all my clothes and equipment in my bag. Its 70 now and I am I walking out the door to which could be the beginning of the worst or best day of my life.

As I drive up to the school, I can see a couple of my teammates getting out of their car and walking inside to the locker room. Im wondering if the same thing going through my head is going through theirs. I get out of my car and start walking towards the field house. I look to the side of the big Blue door and I see the sign that the school put up because of us football players. "Dont wear cleats inside field house", and I can remember when it first went up and how many times I disobeyed that sign. I stood there looking at the sign and chuckled to myself and thinking about the past years of football that I have played at this school. I walked into the field house, all the lights are off and all I can see is the light coming from the hall leading to my locker room. It seems like a long walk and I knew inside it was my last one from here to there to go get ready for a football game. I started walking to my locker room to go get ready for my last game against archrival Central Catholic.

As I walked towards the varsity locker room I could see the gym lockers on my right and the showers to my left. I walked up to my coachs office on my right and peaked in to say hi and I could see all the coaches making final changes to the defensive schemes and the offensive strategies. As I stood their talking to my head coach, a couple of senior football players walked by me trying to pump themselves up for the game. I stood their thinking about how they would play their last game as a senior and wondering if they were willing to go all out for the win. I head towards the varsity locker room door and I can see the picture of our emblem right above the door. It was a picture of a Bald Eagle standing with his chin held up high and his chest made known to those who stared upon him. I reached up high and tapped the sign for good luck. I start to open the locker room door and I knew from here on its time to play some football and give it my all.

I walk into the locker room and I can see all my teammates getting their uniform all ready. Everyone was standing in front of their locker either listening to the compact disc player or talking to themselves- it was as if everyone was in their own little world trying to pump themselves up for their last game of their high school career. I walked over to my locker and looked up and saw my nametag from football camp. I started to think about how this season started- from the first day of camp till the next 11 weeks in till my last game. I opened my locker and reached up and grabbed my cd player. I start listening to my football mix that I made at the beginning of the season to start to pump my self up. I remember the first song that played was Ozzy Ozbournes "Crazy Train". This song always gets me in the mood to play football whether its a practice, a scrimmage or a game, I always get in the state of mind that I need to be.

Online writing services offer help on The Warriors

I reach into my bag and pull out my gold spandex football pants and my white game jersey. I start to put my pads into my girdle and into my game pants. After I get all my pads all set to the side and ready to put on, I start to get myself ready to play some football. I take off my clothes and put on my spandex short, pulled up my navy football socks and started to strap up my kneeace. I put on my girdle and tied it up and made sure everything was in and secure. I slid up my pants, tied the strings and tightened my belt. I knew I was ready to go out and play some football. I through on my cold weather under armor shirt and put on my old lucky cut up shirt over and headed out to the field house with my helmet, water and cleats in one hand and my jersey and shoulder pads in the other. I walked into the field house and sat down against the wall to listen to what my coach had to say about the offensive and defensive strategies and his last minute changes. As I sat there listening to the coach, I started to put on my cleats and strapped them up nice and tight and I started to do a light stretching while drinking my water. Before I knew it I was loading onto the bus to head on over to the Lawrence High Schools stadium to play our archrival Central Catholic.

When I was getting off the bus I could look over to the football field and see all the red jerseys warming for the game. Our special teams walked over to the field to gain our side of the field to warm up. We were out their for about 0 minutes before I saw the line of white and gold jerseys leading from the locker room to the field and from that point on I new everyone came to play. Our whole team was out on the field in our lines for stretching and everyone was counting in sink with one another nice and loud. You could hear us throughout the whole stadium and it sounded great. When we were done stretching, everyone ran to their pre-game groups and started to warm up for the start of the game. Our pre-game offense was executing the plays with excellence and the defense was running through the blitz schemes perfect. We looked like we had come to play that day and it felt great to. Everyone knew it was going to be a good game because you could look into everyones eyes see the gleam of happiness running through their veins.

Next thing I can remember was the referees calling over our captains for the coin toss. We won the toss and we elected to receive the opening kick-off. Central decided to pick the side with the wind to help them kick the ball. All I can remember was the first play of the game, watching the ball leave the kickers foot and spin in the air to our deep mans hands. I can picture it now as if I was watching right now how I ran straight down the middle of the field into the end zone. With that first play of the game, the Andover Warriors go up 6 to 0 and from that point on all I can remember is that everyone on our team played their there hearts out. Every down of every series you could see our players give it their all and execute every play as it was drawn up. Everyone just seemed to be clicking right in sink and it was like watching a masterpiece being created.

That day, the Warriors walked away from that field feeling great about themselves in every possible way. There were no regrets that game because we all knew we left everything out on that field and the score showed that. We entered that field as underdogs and walked away as the top dogs with the score being 4-1. That night I enjoyed every second of my Thanksgiving Day meal and it was by far the best feeling that I have ever felt.

Please note that this sample paper on The Warriors is for your review only. In order to eliminate any of the plagiarism issues, it is highly recommended that you do not use it for you own writing purposes. In case you experience difficulties with writing a well structured and accurately composed paper on The Warriors, we are here to assist you. Your persuasive essay on The Warriors will be written from scratch, so you do not have to worry about its originality. Order your authentic assignment and you will be amazed at how easy it is to complete a quality custom paper within the shortest time possible!

bye

If you order your custom term paper from our custom writing service you will receive a perfectly written assignment on bye. What we need from you is to provide us with your detailed paper instructions for our experienced writers to follow all of your specific writing requirements. Specify your order details, state the exact number of pages required and our custom writing professionals will deliver the best quality bye paper right on time. Out staff of freelance writers includes over 120 experts proficient in bye, therefore you can rest assured that your assignment will be handled by only top rated specialists. Order your bye paper at affordable prices! The biggest reason I am seeking enrollment, is that I am I very disappointed with myself. I know I screwed up, and I know in my heart I could have done better.

If accepted, my goal at the University of Wyoming is simply this to graduate by May or December 006 with a GPA at or above .5.

Once my GPA reaches an acceptable level, I would like to become a resident assistant and live on campus, where I may be able to save new students, fresh into the world, the heartache, grief and regret that I have experienced.

I have learned volumes about life and reality over the past few years. I have gained a great deal of responsibility, and I firmly believe I am ready physically, psychologically, emotionally, and financially to finish what I have started. I am prepared to take every step necessary in order to return to good standings academically. These steps include, but are not limited to, study groups and private tutors. I am absolutely serious about higher education. Over the next few years of my life, I will be 100% dedicated to advancing my studies, both in private and in public environments.Please review this petition with an open mind, and a forgiving heart. I would like nothing more, than this one opportunity to resolve the ills of the past, and prove to myself, that I am capable of higher education and great deeds.

I can be made available for a private interview, and additional resources and personal references will be made available upon request.

Please note that this sample paper on bye is for your review only. In order to eliminate any of the plagiarism issues, it is highly recommended that you do not use it for you own writing purposes. In case you experience difficulties with writing a well structured and accurately composed paper on bye, we are here to assist you. Your cheap custom college paper on bye will be written from scratch, so you do not have to worry about its originality. Order your authentic assignment and you will be amazed at how easy it is to complete a quality custom paper within the shortest time possible!

of mice and men

If you order your research paper from our custom writing service you will receive a perfectly written assignment on of mice and men. What we need from you is to provide us with your detailed paper instructions for our experienced writers to follow all of your specific writing requirements. Specify your order details, state the exact number of pages required and our custom writing professionals will deliver the best quality of mice and men paper right on time. Out staff of freelance writers includes over 120 experts proficient in of mice and men, therefore you can rest assured that your assignment will be handled by only top rated specialists. Order your of mice and men paper at affordable prices! n the book Of Mice and Men, there are two characters the author,John Steinbeck, portrays. One, Curley, is a selfish, arrogant, and boastful man; compared to Slim, a reliable, trustworthy, and modest man. Therefore, Slim and Curley are Steinbecks examples of the best kind of man and the worst kind of man.

Curley is a character that is not looked up to. "His eyes passed over the new men and he stopped. He glanced coldly at George and Lennie. His arms gradually bent at the elbows and his hands closed into fists" (5). Just by the way Curly stands towards George and Lennie, they know Curley will look for a way to get Lennie "canned." Curley doesnt like Lennie because Lennie is bigger than he. George tells Lennie to always be aware of Curley and to keep his distance. "Look, Lennie. You try to keep away from him, will you? Dont ever speak to him. If he comes in here you move clear to the other side of the room"(). Even the first time George and Lennie saw Curley, they knew he would be trouble. George warned Lennie about Curley. Lennie understood and trusted George. Curley is deceitful, jealous, pugnacious, and rude. Based on the above description, Slim seems like more of a well-liked man.

Slim is a good friend, a good leader, and a very understanding man. "There was a gravity in his manner and had a quiet so profound that all talk stopped when he spoke. His authority was so great that his word was taken on any subject, be it politics or love. This is Slim, the jerkline skinner.....His ear heard more than what was said to him, and his slow speech had overtones not of thought, but of understanding beyond thought"(,4). Everyone could see that Slim wasnt just an all-around good person outside, but even more so inside his heart, but if he needed to be strict, he was. "Curley said, Well, I didnt mean nothing, Slim. I just ast you. Slim said, Well you been askin me too often. Im gettin God damn sick of it. If you cant look after your own God damn wife, what you expect me to do about it? You lay offa me"(6). Slim stood up for himself when Curley kept asking Slim about Curleys wife. Slim wasnt scared of Curley, and he wasnt about to let Curley run his life. Slim has fine characteristics and a loving heart. Curley can be cruel, selfish, and down right mean. Slim is a better man in comparison to Curley.

In conclusion, Slim has positive characteristics, unlike Curley who has a bad attitude and a negative personality. In this book, Steinbeck writes descriptively the traits of each character. Slim is the example of the best kind of man, and Curley, on the other hand, is portrayed as the worst kind of man.

Purchase your paper on of mice and menPlease note that this sample paper on of mice and men is for your review only. In order to eliminate any of the plagiarism issues, it is highly recommended that you do not use it for you own writing purposes. In case you experience difficulties with writing a well structured and accurately composed paper on of mice and men, we are here to assist you. Your persuasive essay on of mice and men will be written from scratch, so you do not have to worry about its originality. Order your authentic assignment and you will be amazed at how easy it is to complete a quality custom paper within the shortest time possible!

Caesar

If you order your research paper from our custom writing service you will receive a perfectly written assignment on Caesar. What we need from you is to provide us with your detailed paper instructions for our experienced writers to follow all of your specific writing requirements. Specify your order details, state the exact number of pages required and our custom writing professionals will deliver the best quality Caesar paper right on time. Out staff of freelance writers includes over 120 experts proficient in Caesar, therefore you can rest assured that your assignment will be handled by only top rated specialists. Order your Caesar paper at affordable prices! The Gender Transformation of Caesar

Shakespeares Julius Caesar opens with the concurrent celeations of Caesars defeat of Pompey and the annual fertility festival of Lupercal. The coupling of the two historically separate events each celeating distinct gender roles dramatically highlights the importance of gender characterization. Romes patriarchal society demands a leader who embodies the virile spirit of the state with leadership marked by strength, courage, and constancy. Caesar quite fittingly assumes this role as he returns valiant and victorious from the battlefields; thus, in order to remove him the strong ruler of Rome, Caesars enemies must retrench his masculinity. Roman society considers women as the embodiment of weaknesses, thinking that their physical, mental, and political inferiority make them of little use beyond reproductive purposes, explaining why aspirants to the throne feminize the identity of the masculine warrior figure to position him as unfit for the crown.

The portrayal of the two female characters of the novel, Portia and Calphurnia, captures the prevailing stereotypical perceptions of women. Caesars wife, Calphurnia, demonstrates womens predisposition towards fearfulness and superstition when she pleads with Caesar to remain at home after dreaming that a statue made in the likeness was Cesar pouring forth blood. Calphurnia establishes the sentiment that fear is a feminine trait with her entreaty to Caesar asking him to use her anxiety as an alibi, saying, Do not go forth today. Call it my fear. (..50). Caesar agrees to this arrangement temporarily with a veiled acknowledgment of the reality- a rhetorical question relating to the fact that he is afeard to tell the graybeards the truth (..67). Caesar then immediately displays his weak resolution when Decius easily persuades him to reverse his earlier decision, and he proceeds to greet the senators, demonstrating another hazardous trait associated with women, inconstancy. Portia similarly behaves in accession with the low expectation of women and demonstrates how weak a thing/ The heart of woman is! (.4.40). She proves herself untrustworthy and reveals to Luciusutus involvement in the conspiracy because is overcome with fear. Caesar suffers a great insult through his association with the weak will of woman because in Roman society masculinity is the gauge of Roman worthiness.

Cassius undertakes a dual strategy in rendering Caesar unfit for the position. By listing moments of weakness in Caesars past which illustrate his feminine tendencies, Cassius systematically dismantles the virility of a figure who should be the embodiment of the Roman ideals of masculinity, but he simultaneously seeks to tag Caesar as an immovable, tyrannical leader to provide a solid moral rationale behind the conspiracy. Cassius revelations underscore the question of how [a] man of such feeble temper should/ So get the start of the majestic world (1..1-10). Cassius rescues him from drowning when Caesar cries Help me, Cassius or I sink! (1..111). Similarly, Cassius reveals how Caesar cries for water as a sick girl (1..18). Continuing this attack, Cassius tells of how Caesar, like a woman, is superstitious grown of late (.1.15). Ultimately, Caesars vulnerability becomes fully realized through Cassius projections because they provide the impetus forutus to join the cause.

Essay writing services for Caesar papers Providing further contrast to the complaint of Caesars strong, inflexible leadership are the physical imperfections which the conspirators exploit as signifiers of feminine weakness. Caesars physical imperfections include the possibility that he is deaf in one ear (1..1) because he must turn his head to hear someone speak (1..17). Compounding this defect, Caesar is also subject to epileptic fits. Caesar adds credibility to claims questioning his fitness for leadership by faltering at the very moment that he is to receive the crown (1..47-54).utus comment Tis like he hath the falling-sickness both literally and figuratively foreshadows the progressive devolution of Caesars masculinity which ultimately culminates in his bloody death.

Caesars death is wrought with imagery of blood and tears that parallels a birthing process in which the mothers life becomes a sacrifice for the survival of the child. Perhaps in death Caesar is able to create a new Rome, lending an interesting twist to the competition over leadership of this new state between his sonsutus and Anthony. Antonys prediction that Domestic fury and fierce civil strive/ Shall cumber all part of Italy announces that Caesars murder threatens disruption of the motherland of Rome (.1.6-64). Because the woman is the ruler of the domestic realm the use of the word domestic inadvertently places the Caesar in a feminine role. Caesar is symbolically the highest authority of a feminine entity, considering that Rome is classified as a feminine noun. Conjuring up further domestic imagery is Antonys comment that mothers shall but smile when they behold/ Their infants quartered with the hands of war (.1. 67-68). Perhaps by placing Caesar in an unconventional mother-like role, Shakespeare allows for him to conceive the children that his infertile wife, Calphurnia, is never able to, thus, allowing for the full realization of Lupercal, the event that symbolically opens the play. In Calphurnias foreboding dream of Caesars statue, Which, like a fountain with an hundred spouts, / Did run pure blood, and many lusty Romans/ Came smiling and did bathe their hands in it (..76-7), Caesar becomes a nursing mother as his, suggesting that Caesar provides mother-like lifeblood to his country in his death, reaffirming Decius earlier interpretation of Calphurnias dream that from you [Caesar] Rome shall suck/ Reviving blood (..87). A variation of the notion of Caesar as a reproductive figure is the notable parallel between the bloody images used to discuss Caesars body and the menstrual of women. The phrases all the while ran blood (..11) and bleeding business (.1.168) accompanying this discussion create a distorted image of the reproductive cycle. Assuming that Caesar does achieve a mutated form of reproduction, Shakespeare fittingly develops a bizarre and twisted characterization of sexuality.

Caesar becomes further feminized when his figure no longer is that of an ideal valiant warrior which inspires men; rather the feminine vulnerability of his wounded stirs feeling of pity.utus comment Had I as many eyes as thou hast wounds/ Weeping as fast as they stream forth thy blood (.1.00-01) relates the transformation of a world recently clad with armory and weapons to state reduced tears. Caesar becomes like a woman who has been completely violated by ruthless hunters who requires a strong male-like figure to vindicate the injustice which has been done to her [him]. Calphurnias earlier use of the phrase lusty Romans adds a sexualized dimension to the regicide, allowing for the possibility that the hunters metaphorically rape Caesar. As the men ritualistically cover themselves with Caesars blood it as if they are celeating the success of the hunt. Antony condemns the conspirators as predatory and bestial hunters and creates the image of a victimized Caesar, saying

Villians! You did not so, when your vile daggers

Hacked one another in the sides of Caesar

You showed your teeth like apes, and fawned like

hounds (5.1.-4).

Caesars corpse stirs pity in the hearts of his oppressors, a far cry from the tyrannical leader framed by his accusers. In Antonys glorification of the corpse of Caesar, Caesar has been truly reduced to a feminine state. He requires a man to plead his case with society, and the strong figure is accessible and needs the support of the fickle masses.

Show you sweet Caesars wounds, poor poor dumb mouths,

And bid them speak for me. But were Iutus,

andutus Antony, there were an Antony

Would ruffle up your spirits, and put a tongue

In every wound of Caesar that should move

The Stones of Rome to rise in mutiny. (..7-)

Calphurnia whose warning goes unheeded by Caesar demonstrates the impotency of a womans voice. In death Caesars voice, like that of a woman, is no longer heard, and his violated body projects the image mouths which are objects serving as symbols of female sexuality to which Antonys reference to tongues gives additional sexual implications. It is the tongue and mouth that serve as the initial sight of contact when kissing occurs. The sexuality of this imageings further strength to the previous parallel made between the reproductive process and Caesars death.

The transformation of Caesar from a figure of male potency to one of feminine weakness creates a complicated and distorted message of sexuality. Traits become no longer inherently masculine or feminine because the ultimate fate of Caesar merges weakness and strength. The strange paradox of the play is how wounds, a traditionally feminine sign of vulnerability, ultimately become equated with masculinity. Portias decision to voluntarily wound herself demonstrates the awe and admiration which wounds can inspire in the masculine sphere; it is after seeing her self inflicted wounds thatutus discloses to her the secret plans of the conspiracy. Similarly, it is through his wounds that Caesar is able to eventually to win vindication for his death because they move the crowd to action against the conspirators, allowing for leadership through injury. The sword symbolically represents a phallic-like sign of vitality which leads to the retransformation of Caesar into a figure of masculinity.utus acknowledges, O Julius Caesar, though art mightly yet/ Thy spirit walks aoad and turns our swords/ In our own proper entrails (5..4-6). The sword that causes Caesars fatal wounds serves as the instrument thatings an end to Cassius andutus. Cassius proclaims in his death Guide thou the sword- Caesar, thou art revenged, /Eve with the sword that killed thee (5..45-46). This conclusion of ultimate victory of the masculine spirit seems the only fitting outcome for Shakespeare to engineer if his play is to be a true reflection of Roman culture. Women hold value only in terms of the services that the provide which advance the interests of the masculine community, and in this case, the conspirators needed grounds to render Caesar inadequate for his position and feminizing him provides a useful mechanism in doing so. The retransformation of Caesar solidifies itself in Octavious declaration to the world that This was a man!, (5.5.75) reinforcing the notion that the masculine spirit will prevail in Roman society.

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Computers are very important in our 21th century civilisation. Do we really need them?

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Personal computers are useful in projecting buildings more punctually and extremely faster too. Its an extremely big help on orientating the airplanes and ships.

They are used to detect the weathers changing, geological observings.

Todays computer stays in permanent connection with the internet-in other words the world wide web.The internet was built out initially for military purposes. The military bases had to be connected in a certain way, without a phisically perceiveabele way. So they invented to connect by radio-waves, by the means of an earth-satellite.

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By the virtual web two computers that are thousand miles away from each other can be connected. Thus changing information becomes very fast the information travels at the speed of the light.

Great banks transfer money through it. Thus it is of capital impotrance in economic life. For instance two architects can work on a project of a whole city without meeting one another personally in their life. It is also possible, that a doctor may do a life-saving operation without being in the same city with the patient.

People are able to do good as bad things too. Good things are that people can accumulate very useful and important informations which they need for learning or satisfy their curiousity. They get those informations very quickly, and in confortable and easy ways. Connected to the world wide web, you are even able to play a game with real game-mates, that are on another continent.

Do we really need computers? The answer is yes and No, Yes, in a certain way, when it helps a good intention. But when the human factor fails, can cause global, uncurable problems.

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